QUALITY POLICY

Vertex Vending Services Quality Policy

At Vertex Vending Services Ltd., we take pride in being Malta’s leading vending service provider.
We specialize in offering high-quality vending machine solutions for businesses, institutions, and
public spaces, available for both sale and lease. Our comprehensive services ensure that clients
benefit from state-of-the-art vending machines, consistent product replenishment, technical
maintenance, and customized service packages tailored to meet their unique requirements.
We are dedicated to delivering excellence to our customers by providing consistent, high-standard
products and services that meet their expectations and comply with applicable laws and regulations.

To achieve this, we focus on:

• Customer Satisfaction – Understanding and meeting the needs and expectations of our clients,
  ensuring clear communication, timely service, and reliable product quality.
• Continuous Improvement – Fostering a culture of innovation and regular process reviews to
  enhance our services, products, and internal operations.
• Competence and Training – Ensuring that our employees possess the necessary skills, knowledge,
  and competence to deliver the best service for our customers.

Vertex’s CEO and management team are fully committed to the implementation and continuous
improvement of our Quality Management System (QMS) in line with ISO 9001:2015 standards. This
commitment extends to empowering our employees, providing them with the tools, training, and
support needed to contribute effectively to the company’s goals.
Our objectives are regularly reviewed to ensure ongoing suitability and effectiveness. These
efforts are fundamental to enhancing customer satisfaction and driving the long-term success of the
company.
The Quality Policy is communicated across all levels of the organization, and every employee shares
responsibility for upholding its principles and contributing to its success.
Vertex’s CEO remains personally committed to this Quality Policy and to ensuring that the Quality
Management System is effectively maintained.

Date:
Mark Azzopardi (CEO)

Rev 1: 06/02/2025